Touchpad Not Working? Here are Common Reasons & Troubleshooting Steps

A touchpad is an essential component of modern laptops, providing a convenient and intuitive way to navigate the digital realm. Its smooth gliding surface and multi-touch capabilities have revolutionized how we interact with our devices, making tasks such as web browsing, document editing, and graphic design a breeze.

If you’ve ever found yourself struggling with an unresponsive touchpad, you know firsthand the exasperation it can bring.

From cursor lag to erratic movements or even complete unresponsiveness, these issues can throw a wrench into your daily workflow.

Whether browsing the web, working on important documents, or enjoying your favorite entertainment, a smoothly functioning touchpad is crucial to seamless and efficient interaction with your device.

In this comprehensive guide, we aim to be your guiding light through the dark alleys of touchpad troubles. Our mission is to empower you with the knowledge and troubleshooting solutions needed to overcome the touchpad not working issue.

So, sit back, relax, and embark on a journey to reclaim control of your touchpad and restore harmony to your digital life.

touchpad not working

Common Reasons Why a Touchpad Could Stop Working

1. Accidental Touchpad Disablement

One common cause of a non-working touchpad is accidental disablement. It’s not uncommon for users to unintentionally turn off the touchpad through keyboard shortcuts or settings. 

This can happen when you press certain keys simultaneously or access the touchpad settings without realizing the disable option is selected. 

When the touchpad is disabled, it becomes unresponsive to touch or movement, leaving you unable to navigate your laptops using this input device.

2. Outdated or Incompatible Touchpad Drivers

Outdated or incompatible touchpad drivers can cause your touchpad to stop working. Touchpad drivers bridge the touchpad hardware and the operating system, allowing for proper communication and functionality. You can check out this post that provides a practical solution for touchpad not working on windows 10.

Over time, as operating systems evolve and manufacturers release driver updates, using outdated drivers can lead to compatibility issues and result in touchpad malfunctions, one of which could be touchpad clicking issues.

Incompatibility between the touchpad drivers and the operating system can also cause problems. Each operating system version may require specific driver versions to ensure smooth operation. 

Using incompatible drivers can lead to erratic cursor movements, unresponsiveness, or even the complete failure of your touchpad.

3. Physical Damage or Loose Connection

Physical damage can disrupt the functionality of your touchpad, such as cracks or scratches on the touchpad surface. 

If the touchpad has visible cracks, scratches, or other signs of damage, it may affect its functionality. 

Similarly, if the connection between the touchpad and the motherboard is loose, it can result in an unresponsive touchpad.

4. Touchpad Sensitivity Settings

Touchpad sensitivity settings allow you to customize the responsiveness of your touchpad to meet your personal preferences. Sensitivity refers to how the touchpad interprets and translates finger movements into cursor movements on the screen. The sensitivity settings can affect the speed and accuracy of cursor movements.

Higher sensitivity settings make the cursor move faster across the screen with minimal finger movement. In contrast, lower sensitivity settings require more finger movement for the cursor to cover the same distance.

5. Dirt, Dust, or Debris on the Touchpad

Accumulated dirt, dust, or debris on the touchpad can adversely affect its performance and responsiveness. 

Over time, particles can find their way onto the touchpad surface, creating a barrier between your finger and the touch-sensitive area. 

This can result in inaccurate cursor movements, unresponsiveness, or erratic behavior. Regular cleaning of the touchpad is essential to maintain optimal functionality and ensure a smooth user experience.

6. Malware Infections

Malware, short for malicious software, poses a significant threat to the security and functionality of your computer. Touchpad issues can sometimes be a result of malware infections. 

Malware is designed to disrupt normal system operations, compromise data security, and interfere with various functions, including the touchpad. It can modify system settings, corrupt files, or interfere with the communication between the operating system and the touchpad hardware.

Malware can be contracted through various means, such as visiting compromised websites, downloading infected files or software, opening malicious email attachments, or connecting infected external devices. Once inside your system, malware can remain hidden or disrupt your computer’s operations.

7. Operating System Issues

Operating system issues can contribute to touchpad problems. Outdated or corrupted system files can cause conflicts and affect the performance of various components, including the touchpad. This is usually the culprit for touchpad not working on Windows 7 operating system.

Certain software applications or drivers may conflict with the touchpad driver or interfere with its functionality, leading to issues with responsiveness or erratic cursor movements.

8. Power Management Settings

Power management settings affect touchpad functionality. Verify that your laptop’s power management settings are not set to disable or limit the touchpad when on battery power or during specific power-saving modes.

9. Firmware or BIOS Issues

Outdated firmware or BIOS (Basic Input/Output System) can cause compatibility problems and impact touchpad functionality.

Check for firmware or BIOS updates provided by your laptop manufacturer and install them if available. You can check out specific fixes for touchpad issues on Dell, HP Laptops, Asus Laptops, and Elitebook.

Basic Troubleshooting Steps For Unresponsive Touchpad

If your laptop touchpad is not working on Windows 10 or 11, here are some steps you can follow to try and fix the issue:

1. Check for a Physical Toggle Button

Many laptops have a touchpad toggle button, usually located along the function keys (F1-F12). Pressing this button may turn the touchpad on or off.

Use alternative input methods: If you have an external mouse or a touchscreen, connect them to your laptop and use them for navigation.

2. Navigate With the Keyboard

If you don’t have an external input device, you can use keyboard shortcuts to navigate your computer. 

Press the Windows key to open the Start menu, use the Tab and arrow keys to move between menus, the Enter key to select options, and the Space key to activate selected items.

3. Toggle Touchpad Settings in Windows

Open the Windows menu and search for “Settings.” In the Settings menu, search for “Touchpad.” Select the option to turn the touchpad on or off. Toggle the setting to see if it resolves the issue.

4. Update Touchpad Drivers Through Windows Update

Go to “Windows Update” in the Settings menu and check for updates. Look specifically for driver updates related to the touchpad. If any updates are available, install them and restart your laptop to apply the changes.

5. Update Touchpad Drivers Through Device Manager

Open the Windows menu and search for “Device Manager.” Open Device Manager and locate your touchpad under “Mice and other pointing devices” or “Human Interface Devices.” 

Right-click on the touchpad entry and select “Update driver.” Choose the option to search for drivers online. If new drivers are found, follow the prompts to install them.

If no updates are available or the touchpad still doesn’t work, proceed to the next step. You can check out this post if your touchpad is not showing in device manager when you try to go through this process.

6. Uninstall and Reinstall Touchpad Drivers

In Device Manager, right-click the touchpad and select “Uninstall device.” Restart your laptop, and it will automatically reinstall the touchpad drivers. Check if the touchpad starts working after the reinstallation.

7. Use the Manufacturer’s Software for Driver Updates

Laptop manufacturers often provide their software for updating drivers. Search for the specific software for your laptop brand, such as Samsung Update Utility, HP Support Assistant, or Dell Update. Use the software to scan for driver updates, including the touchpad driver. If updates are found, install them.

8. Explore BIOS settings

Restart your laptop and enter the BIOS setup. The key to access BIOS varies depending on the laptop brand (common keys include F2, Delete, or Enter). 

Look for options related to the touchpad under sections like “General,” “Hardware,” or “Setup.” Enable any touchpad options that may be disabled. Save the changes and exit BIOS.

Advanced Troubleshooting Steps for a Faulty Touchpad

1. Check for Software Updates

Ensure that your operating system, drivers, and any related software are up to date. Outdated software can cause compatibility issues, including problems with the touchpad. 

Check for updates through the manufacturer’s website or the appropriate software update tools.

2. Rollback or Reinstall Touchpad Drivers

If you recently updated your touchpad drivers and started experiencing issues, try rolling back to the previous version. 

Access the Device Manager, locate the touchpad device, right-click, and select “Properties.” In the Driver tab, choose the “Roll Back Driver” option. 

If rolling back doesn’t resolve the problem, you can try uninstalling the touchpad drivers and then reinstalling the latest version.

3. Test in Safe Mode

Boot your laptop into Safe Mode to check if any third-party software or drivers are causing conflicts with the touchpad.

If the touchpad works fine in Safe Mode, it indicates that a software or driver issue is likely causing the problem. You can then proceed to identify and uninstall the problematic software or driver.

4. Create a New User Profile

Sometimes touchpad issues can be specific to a user profile. Create a new user profile on your laptop and test if the touchpad works correctly in the new profile. 

It suggests the problem relates to your user profile settings if it does. In that case, you may need to transfer your files to the new profile or troubleshoot the settings in your existing profile.

5. Perform a System Restore

If touchpad issues started occurring recently after software installation or system changes, you can try performing a system restore. 

This allows you to revert your laptop to a previous state when the touchpad was functioning correctly. Access the System Restore feature in your operating system and follow the prompts to select a restore point.

6. Run Hardware Diagnostics

Many laptops have built-in hardware diagnostic tools that can help identify hardware issues, including touchpad problems. 

Refer to your laptop’s user manual or manufacturer’s website for instructions on running hardware diagnostics. These tests can detect faults in the touchpad or related components.

7. Disable Startup Programs and Services

Some startup programs or services can interfere with touchpad functionality. Use the Task Manager or System Configuration tool (msconfig) to turn off non-essential programs and services that launch during startup. Restart your laptop and check if the touchpad starts working correctly.

8. Reset or Reinstall the Operating System

If all else fails and the touchpad problem persists, you can consider resetting or reinstalling the operating system. 

This should be approached as a last resort since it involves erasing your files and reinstalling everything from scratch. Back up your important data before proceeding with an operating system reset or reinstallation.

Tips and Recommendations for Sustaining a Functioning Touchpad

There are many tips to maintain a functional touchpad and prevent your touchpad from having potential issues. Here are the most important recommendations:

1. Regularly Back Up Your Data

It’s so important to regularly back up your important files and documents to prevent data loss. In case of a touchpad or any other hardware issues, a recent backup ensures that your data remains safe and accessible.

2. Use a Protective Cover or Sleeve

Consider using a protective cover or sleeve for your laptop when not in use. This can help prevent physical damage to the touchpad and other components, such as scratches or accidental spills.

3. Avoid Excessive Pressure

Handle the touchpad with care and avoid applying excessive pressure when using it. Exerting excessive force on the touchpad surface may lead to damage or affect its responsiveness over time.

4. Keep Your Laptop Clean

Regularly clean your laptop, including the touchpad, keyboard, and surrounding areas, to prevent dirt, dust, and debris from accumulating. Using compressed air or a soft cloth can help maintain the cleanliness of these components.

5. Install Reliable Security Software

Protecting your laptop from malware and viruses is essential for maintaining its overall performance. 

Install reputable antivirus and anti-malware software, and keep it updated to minimize the risk of touchpad issues caused by malicious software.

6. Avoid Unofficial or Untrusted Software

Be cautious when installing third-party software from unofficial or untrusted sources. The software can potentially contain malware or conflicts that affect the functionality of your touchpad and other system components.

7. Handle System Updates with Care

While keeping your operating system and drivers up to date is essential, exercise caution when installing updates. 

Read release notes, user feedback, and reviews before installing major updates to ensure compatibility and minimize the risk of introducing new touchpad issues.

8. Contact Official Support Channels

If you encounter persistent touchpad problems or are unsure about advanced troubleshooting steps, it’s recommended to reach out to the official support channels of your laptop manufacturer. They can provide tailored assistance and guidance specific to your device.

9. Stay Informed

Stay updated on the latest news and developments related to your laptop model, touchpad, and operating system. 

This can help you proactively address any known issues or vulnerabilities and stay informed about potential solutions or updates.


How can I use my laptop without a touchpad?

To use your laptop without a touchpad, you can connect an external mouse to navigate and interact with your device.

How do I open settings without a touchpad?

Press the “Windows key” on your keyboard to access the Start menu, then use the arrow keys to navigate to the “Settings” option and press the “Enter” key to open it.

How do I drag and drop on my touchpad without the buttons?

To drag and drop using your touchpad without physical buttons, simply press and hold your finger on the desired item, move your finger to the desired location, and finally release your finger to complete the action.


Experiencing a touchpad not working or a touchpad not scrolling issue can be frustrating, but with the help of this comprehensive troubleshooting guide, you can now identify and resolve it effectively. 

Hardware issues, outdated or incompatible drivers, Software-related problems, and malware are the leading causes of a non-functioning touchpad.

We understand the importance of a properly functioning touchpad in your daily computing experience. Therefore, we encourage you to try the troubleshooting steps outlined in this guide to regain control over your touchpad and enjoy seamless navigation on your laptop again.

However, if the issues persist or the troubleshooting steps seem overwhelming, feel free to seek professional help. Technicians and authorized service centers have the expertise to diagnose and resolve complex touchpad problems.