Touchpad Not Working on HP Laptop? [Troubleshooting Guide]

Imagine the frustration of trying to navigate your HP laptop without a functioning touchpad. It’s as if your computer lost its sense of touch, leaving you grappling with limited control and diminished productivity. 

We understand the significance of touchpads on HP laptops and the impact their malfunction can have on your daily tasks.

That’s why we’ve created this blog post – to guide you through resolving touchpad issues, putting you back in the driver’s seat of your digital experience. 

Join us as we go into troubleshooting steps and practical solutions that will restore the power and responsiveness of your touchpad, ensuring a smoother and more efficient computing journey.

Common Causes of Touchpad Not Working on HP

There can be several reasons why your touchpad is not working correctly on an HP laptop. Some common causes include:

1. Disabled Touchpad Settings

One common reason for a non-functioning touchpad on your HP laptop is disabled touchpad settings. 

The touchpad settings may have been inadvertently turned off through system updates, software conflicts, or accidental keystrokes.

When touchpad settings are disabled, the user cannot utilize the touchpad to control the cursor or perform other essential functions. 

2. Outdated or Incompatible Touchpad Driver

Drivers act as intermediaries, translating your touchpad inputs into commands the computer can understand and execute. When a touchpad driver becomes outdated, the manufacturer releases a newer version.

This updated version often includes bug fixes, performance enhancements, and compatibility improvements with the latest operating systems and applications. If you do not have the latest driver installed, your touchpad cannot function optimally or encounter issues.

Power or hardware-related issues can be the underlying causes of touchpad problems on your HP laptop. These issues can disrupt the connection or functionality of the touchpad, leading to unresponsiveness or erratic behavior.

Power-related issues can arise for various reasons, such as power surges, inadequate power supply, or battery-related problems. Fluctuations in power can impact the touchpad’s ability to receive and process input signals, resulting in it not working as expected. Also, if the laptop’s battery is running low or not adequately charged, it can affect the touchpad’s performance.

Hardware-related issues encompass physical components and connections associated with the touchpad. Any damage to the touchpad, such as cracks or faulty wiring, can prevent it from functioning correctly. 

Similarly, loose or disconnected cables connecting the touchpad to the motherboard can result in a loss of communication and cause the touchpad to stop working.

4. Physical Damage

Physical damage refers to any harm or impairment inflicted upon the touchpad of your HP laptop. It can occur due to accidental drops, spills, excessive pressure, or other mishaps that impact the touchpad’s structural integrity.

Physical damage to the touchpad can manifest in various ways, including cracks, scratches, dents, or unresponsive areas. These issues can hinder the touchpad’s ability to detect touch or gestures accurately, leading to erratic behavior or complete non-functionality.

In addition to visible damage, internal components of the touchpad may also be affected by physical trauma. Loose connections or damaged wiring inside the touchpad can disrupt the transmission of signals, resulting in impaired functionality.

Basic Troubleshooting Steps

When encountering touchpad issues on your HP laptop, there are some basic troubleshooting steps you can perform to resolve the problem. 

These practical and straightforward steps allow you to address common issues without advanced technical knowledge. Here are some troubleshooting steps you can try:

1. Check for Physical Damage

Troubleshooting touchpad issues on your HP laptop is to check for physical damage. Physical damage can manifest as cracks, scratches, or dents. It’s important to inspect the touchpad surface for signs of impairment. Take a close look and see if any abnormalities might indicate physical damage.

Ensure that there are no obstructions or debris on the touchpad surface. Sometimes, dirt, dust, or other particles can accumulate and interfere with the touchpad’s functionality.

Use a soft cloth or microfiber cloth to clean the touchpad surface gently. You can help improve touch sensitivity and responsiveness by removing dirt or smudges.

2. Clean the Touchpad

Another simple troubleshooting step to try when dealing with touchpad issues on your HP laptop is to clean the touchpad. 

Over time, dirt, dust, and smudges can accumulate on the touchpad surface, affecting responsiveness and accuracy.

To clean the touchpad, use a soft cloth or microfiber cloth. Gently wipe the touchpad surface in a smooth and controlled manner, removing any visible dirt or smudges. 

Avoid using abrasive materials or harsh cleaning agents, as they can damage the touchpad.

3. Restart Your Laptop

One of the simplest and most effective troubleshooting steps for touchpad issues on your HP laptop is to restart the device. Restarting the computer can help resolve temporary glitches or conflicts affecting the touchpad’s functionality.

To restart your laptop, go to the Start menu and click on the Power icon. From the options provided, select “Restart.” Alternatively, you can press the power button on your laptop and choose the “Restart” option.

Once the laptop restarts, the operating system will reload, and background processes will be refreshed. This can clear any temporary issues that might be causing the touchpad to malfunction. After the restart, check if the touchpad starts working correctly again.

4. Check Touchpad Settings

Another important troubleshooting step for touchpad issues on your HP laptop is to check the touchpad settings. Sometimes, the touchpad may be accidentally disabled or specific settings may be misconfigured, resulting in its unresponsiveness.

Another troubleshooting step to consider when dealing with touchpad issues on your HP laptop is to check the touchpad settings. The touchpad settings may have been inadvertently changed or disabled, leading to the touchpad malfunctioning.

To access the touchpad settings, navigate to your laptop’s Control Panel or Settings app. Look for the “Mouse” or “Touchpad” section, where you can find the specific touchpad settings.

Once you locate the touchpad settings, ensure that the touchpad is enabled. If it’s currently disabled, you can enable it by selecting the appropriate option. You may also have the opportunity to customize various touchpad settings, such as sensitivity, scrolling behavior, or gestures.

5. Update Touchpad Driver

If you’re experiencing touchpad issues on your HP laptop, updating the touchpad driver is another recommended troubleshooting step. A touchpad driver is a software that facilitates communication between the touchpad hardware and the operating system, ensuring proper functioning.

You can visit the official HP support website to update the touchpad driver. Search for the latest touchpad driver for your laptop model and operating system version. Download the driver package provided by HP and follow the installation instructions provided.

6. Perform a Power Reset

Performing a power reset can be an effective troubleshooting step when dealing with touchpad issues on your HP laptop. A power reset helps discharge residual power and can resolve temporary glitches affecting the touchpad’s functionality.

To perform a power reset, follow these steps:

  • Save your work and close any open programs.
  • Shut down your HP laptop completely.
  • Disconnect the power adapter from the laptop.
  • If your laptop has a removable battery, remove it carefully.
  • Press and hold the power button on your laptop for about 15 seconds. This helps discharge any residual power.
  • Release the power button.
  • Reinsert the battery (if applicable) and reconnect the power adapter to the laptop.
  • Press the power button to turn on your laptop.

7. External Mouse Test

You can perform an external mouse test to troubleshoot your HP laptop’s touchpad issues further. Connecting an external mouse to your laptop lets you determine if the problem is specific to the touchpad or extends to other input devices.

Here’s how you can conduct an external mouse test:

  • Obtain an external mouse that is compatible with your HP laptop. This can be a USB or wireless mouse with a USB receiver.
  • Connect the external mouse to an available USB port on your laptop. If you’re using a wireless mouse, insert the USB receiver into a USB port.
  • Wait for your laptop to recognize the external mouse. It should automatically install any necessary drivers.
  • Navigate and interact with your laptop once the external mouse is connected and recognized.

Advanced Troubleshooting Steps

If the basic troubleshooting steps did not resolve the touchpad issues on your HP laptop, you may need to explore more advanced troubleshooting options. These steps are slightly more involved and may require additional technical knowledge. Here are some advanced troubleshooting steps to consider:

1. Check for Windows Updates

Ensure your Windows operating system is up to date. Windows updates often include bug fixes and patches that address compatibility issues related to the touchpad. Go to the Windows Update settings and check for updates. Install them if necessary.

2. Perform a System Restore

If you recently made any changes to your system settings or installed new software, these changes are likely affecting the touchpad functionality. 

Performing a system restore allows you to revert your laptop to a previous state when the touchpad was working correctly. Access the System Restore feature in the Control Panel or Settings app and follow the instructions to restore your system.

3. Scan for Malware

Malware or viruses can sometimes interfere with the normal operation of your laptop, including the touchpad. Perform a thorough scan using reliable antivirus software to detect and remove malicious programs. Update your antivirus definitions before initiating the scan.

4. Check for BIOS Updates

The laptop’s BIOS (Basic Input/Output System) firmware controls various hardware components, including the touchpad. 

Check the HP support website for any available BIOS updates for your laptop model. Follow the instructions provided by HP to update your BIOS firmware if an update is available.

5. Perform a System Reset

If all else fails, consider performing a system reset or reinstalling the operating system. This step should be cautiously approached as it will erase all your personal files and installed applications. 

Ensure that you have backed up your important data before proceeding. Access the system reset option in the Control Panel or Settings app and follow the instructions to reset your laptop.

Additional Tips and Recommendations

To help prevent the reoccurrence of touchpad issues on your HP laptop and maintain its optimal functionality, here are some additional tips and recommendations:

1. Keep Your Laptop Clean

Regularly clean the touchpad surface and surrounding areas to prevent accumulation of dirt, dust, or debris. Use a soft or microfiber cloth to wipe the touchpad and keep it free from obstructions gently.

2. Use Proper Touchpad Gestures

Familiarize yourself with the touchpad gestures supported by your laptop. Use them appropriately to navigate, scroll, zoom, and perform other actions. 

Refer to the laptop’s user manual or the HP support website for a guide on the supported touchpad gestures.

3. Avoid Excessive Pressure 

Apply gentle and consistent pressure when using the touchpad. Avoid pressing too hard, as excessive force can potentially damage the touchpad or affect its sensitivity. Treat the touchpad with care to ensure its longevity.

4. Keep Software Updated

Regularly update your laptop’s software, including the operating system, drivers, and applications. Software updates often include bug fixes, performance enhancements, and security patches that can help maintain smooth touchpad functionality.

5. Use Reliable Antivirus Software

Install and maintain up-to-date antivirus software on your laptop. This helps protect your system from malware or viruses that can interfere with the touchpad’s operation and overall system performance.

6. Avoid Spills and Moisture

Protect your laptop from liquid spills and moisture. Liquid damage can severely impact the touchpad’s functionality and potentially damage other internal components. 

Be cautious when using liquids near your laptop, and consider using a protective keyboard cover if necessary.

7. Handle Hardware Upgrades with Care

If you plan to upgrade or replace hardware components in your laptop, such as the touchpad or other input devices, follow proper installation procedures and consult relevant documentation or seek professional assistance if needed.


In this blog post, we have explored various troubleshooting steps to help resolve touchpad issues on your HP laptop. We began by identifying common causes such as disabled touchpad settings, outdated or incompatible touchpad drivers, power or hardware-related matters, and physical damage. 

We then provided practical steps for basic troubleshooting, including checking for physical damage, cleaning the touchpad, restarting the laptop, and checking the touchpad settings. Additionally, we discussed more advanced troubleshooting options, such as updating the touchpad driver, performing a power reset, conducting an external mouse test, and seeking professional help if needed.

We encourage you to try the troubleshooting steps outlined in this article. Following these steps, you can often resolve touchpad issues and regain full functionality on your HP laptop. Remember to approach each step cautiously and refer to the specific instructions provided by HP or consult their support resources if you encounter any difficulties.

However, it’s essential to acknowledge that not all touchpad issues can be resolved through basic troubleshooting. If the problem persists or you are still determining any step, it is highly recommended to seek professional help. HP support and certified technicians are available to diagnose and resolve complex touchpad issues.